SHIPPING
U.S. DOMESTIC SHIPPING
All orders within the United States are shipped from Nevada using trusted carriers. Please allow 3–5 business days for order processing and an additional 3–7 business days for delivery, depending on your location. Tracking details will be provided once your order has shipped. theknittingallery is not responsible for delays caused by carriers, but we will support you in resolving any issues.
INTERNATIONAL SHIPPING
We are proud to offer international shipping so clients around the world can experience one-of-one knitwear. Please allow 3–5 business days for processing and 7–21 business days for delivery, depending on destination and customs clearance. International customers are responsible for all customs duties, taxes, and import fees. These charges are not included in your purchase price and must be paid directly to your local customs office upon delivery.
Learn more about taxes on global orders by checking with your local customs authority, as fees vary by country.
RETURNS
RETURN COST
Customers are responsible for any return shipping costs unless the item arrived damaged or incorrect. Return shipping fees are non-refundable.
30 DAYS TO RETURN
Eligible items must be returned within 30 days of delivery, in original condition and packaging. Returns requested after 30 days will not be accepted.
RETURNS & EXCHANGES
Because every piece at theknittingallery is one-of-one, we do not accept general returns or exchanges. All sales are final. Exceptions may only be made if an item arrives damaged, in which case we will work with you to find a resolution.